Nando's

Kiran Kumar

Google

Dec 22, 2025

1

I was served stale food, including pita bread that was clearly not fresh, raising serious concerns about food quality and hygiene. When I raised this issue, the response from the staff was dismissive. I was told that “we defrost the food and serve it, so that is how it is,” after which the matter was ignored. This explanation is unacceptable and does not justify serving food that is stale and below standard. The manager on duty, Monica, handled the situation in a rude and reckless manner. Additionally, other customers complained about their chips, to which Monica openly stated that they were fried in old oil, and then walked away without addressing their concerns or offering any resolution. This behavior was highly unprofessional and demonstrated a lack of concern for both customer service and food safety. Serving stale food, admitting to the use of old oil, and dismissing customer complaints pose potential health risks and are entirely inconsistent with Nando’s standards. This incident has significantly damaged my trust in the brand. I expect this matter to be investigated urgently and a clear response outlining the corrective actions taken. I also expect appropriate compensation or resolution for this unacceptable experience.