Charcoal Chicken

Google Reviewer

Google

Nov 21, 2025

1

I’ve been a loyal customer for a long time, but the service here has gone downhill dramatically over the past few orders. We usually order several whole chickens at a time, and far too often we run into the same issues: missing half-chickens, soggy fries, the wrong number of sauce pots, missing salads, burnt chicken —always something wrong! At this point, I’m genuinely fed up. It’s frustrating to spend hard-earned money only to be met with careless mistakes and poor quality. What makes it worse is the customer service. Whenever we order over the phone, the staff are rude, dismissive, and seem completely uninterested in what the customer actually wants. It’s clear they don’t value the people who keep their business running. Unfortunately, I won’t be returning. They seriously need to reassess their standards and overall business approach if they want to keep long-term customers. Fix up please, it’s embarrassing.