Nando's

Steve Burton

Google

Feb 11, 2026

1

⭐ 1 Star – First and Last Time at Nando’s Melton I have never in my life written a review this poor about any restaurant, but our experience at Nando’s Melton was honestly appalling. From the moment we walked in, we were not greeted or acknowledged at all. Not a single hello, not even eye contact. Throughout the night we watched multiple patrons standing at the counter waiting to order, completely ignored by the four staff members working on a Saturday night. The restaurant itself was in a disgraceful state. Multiple tables were left covered in mess and uncleared for the entire hour we were there. No one came to wipe them down. No one came to reset them. It created a visibly dirty and unhygienic atmosphere. To make matters worse, the outdoor dining area was covered in bird droppings. It looked unclean, unsanitary and completely neglected. Basic hygiene standards were clearly not being upheld. It took over an hour to receive our food. When it finally arrived, it came out separately. While waiting, we could see numerous dishes sitting under the heat lamps on the counter for long periods of time before being served. It was obvious food was being left there far too long. During our wait, we watched several customers leave out of frustration. One patron even walked across the road to McDonald’s, purchased food, came back and ate it before her partner received his Nando’s order. That alone sums up the level of service. The only positive part of the entire experience was one staff member who apologised and upgraded our chips. She was the only one who showed any level of care or professionalism. This business is in serious need of leadership and direction. Basic service standards, cleanliness, organisation and customer acknowledgment are fundamental to running a restaurant. If you need help understanding what effective leadership looks like, by all means get in contact, because I have never been so appalled dining anywhere in my life. This was our first visit, and it will absolutely be our last.