Tesco Extra

Google Reviewer

Google

Feb 24, 2026

1

Terrible place, I tried a few trollies none would work. I went to Customer Service and was told "no one else had complained" then while I and the trolly slowly moved away, another team member at Customer Service, suggest I speak with a security guard as the trolley maybe "locked". The security guard tried to fix the wheels, it didn't work. I asked if he could let the manager know, he informed me the manager knew and there had been lots of complaints & over half were not working. I dislike it when people make members of the public feel stupid, or make out that "your" the only customer with an issue. So many times I nearly just gave up, I spent nearly an hour lifting the back of the trolley up. The loose potatoes for baking were the size of a babies fist! All soft and old, many with bad inedible pieces in. The Whiskey (Jamesons) was placed in such away that you couldn't see which one was the Clubcard price. Not a single loaf of baked Wholemeal bread. Only 3 tills were open, the self service is awful. What happened to Customer Choice - oh yeah, profits first! One saving grace was Agnes, a very kind thoughtful and over worked lady who had to help me a dozen times. Agnes was helpful. I was paying about 12.30, you will see on CCTV me addressing my concerns. Will Not Come Back. Will tell all my friends, colleagues & acquaintances.